Question 1

What is Susu?

Accepted Answer

Susu is a traditional savings practice in Ghana where a group of people contribute a fixed amount of money daily, and each member takes turns receiving the total pool. Julismart Susu digitizes this process, making it more secure and convenient.

Question 2

Is Julismart Susu safe?

Accepted Answer

Yes! We use bank-level encryption for all transactions. Every contribution and cashout is recorded on our secure platform. Our system ensures transparency and accountability.

Question 3

Do I need a bank account?

Accepted Answer

No! Julismart Susu works entirely with Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money). No bank account required.

Question 4

How do I make contributions?

Accepted Answer

You can pay via Mobile Money directly from the app. You'll receive a daily reminder, and payment takes just a few taps.

Question 5

What happens if I miss a payment?

Accepted Answer

Each group has a grace period (usually 24 hours). After that, a small late fee may apply. Consistent non-payment may result in removal from the group.

Question 6

When do I receive my cashout?

Accepted Answer

Cashouts follow the turn order in your group. When it's your turn, the entire day's collection from all members is sent directly to your MoMo wallet.

Question 7

Can I be in multiple groups?

Accepted Answer

Yes! Many members join 2 to 3 groups at different contribution levels to diversify their savings strategy.

Question 8

How are turns decided?

Accepted Answer

Turns are typically assigned in order of joining. Group admins can also adjust the order based on group consensus.

Question 9

Can I create my own group?

Accepted Answer

Yes! You can create a group, set the contribution amount, group size, and rules. Then invite friends or make it public for others to join.

Question 10

How do I sign up?

Accepted Answer

Just download the app or visit our website, enter your phone number, and verify with an OTP. That's it, you're ready to start saving!

Question 11

Can I change my MoMo number?

Accepted Answer

Yes, you can update your Mobile Money number in your profile settings at any time.

Question 12

What if I forget my password?

Accepted Answer

Use the 'Forgot Password' option on the login page. We'll send a reset code to your registered phone number.

Frequently Asked Questions

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